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Frequently asked questions


When will I receive my package?

Shipping time is 2-3 days after you order is complete. If you pre-ordered an item, it will be sent to you as soon as it is in stock.


Where is my package?

When your order is sent, you will automatically receive a confirmation with a tracking number. You can use this to track your package.


I wrote the wrong address, what do I do?

If you have been unfortunate to write the wrong address on your order, we ask you to contact us as soon as possible on If the order already is shipped, there is nothing we can do.


I want to return my package, what do I do?

Read more about how you return in out Terms and Conditions here.


I still have not received my package, what do I do?

If you have not received your order after a week, one of the following things has happened:

  • You have pre-ordered an item, and will receive it as soon as it is in stock.
  • You could have forgotten to pick it up at the post office, or you might have written the wrong address. In this case, it will be returned to us.
  • Something completely else. E-mail us at to solve the problem.

How long will it be until I get my refund?

It can take up to 7 working days to get your refund. This depends on when we receive the return.


Do I have to pay the return myself?

Yes – you have to pay for the return yourself.